FREQUENTLY ASKED QUESTIONS
WHO IS FOOTBALL BOOKERS?
The team at Football Bookers consists of young, enthusiastic and highly motivated Travel Professionals who understand that visiting an event is more than just a concert or a sports match, it's a true experience. We want your experience to start before the actual event, and for you to remember it for a lifetime. We can provide all types of travel packages for each event; from an inexpensive access to the most luxurious Hospitality packages.
WHAT GUARANTEES CAN YOU GIVE ME?
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At Football Bookers we guarantee a smooth and reliable service when it comes to purchasing event tickets. We guarantee that every person will receive their tickets on time so that they can enter the venue.
WHAT HAPPENS IF AN EVENT IS POSTPONED OR CANCELLED DUE DOMESTIC OR EUROPEAN CUP MATCHES?
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It can happen that an event is postponed or cancelled. we are not obliged to inform you on such change. However, if we know, we'll inform you promptly so that you will be able to use your tickets to attend the rescheduled date, if postponed. When your clients are unable to attend the rescheduled event we'll do our best to offer a refund or resell your tickets.
WHAT IF MY CLIENT WANT TO CANCEL?
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All bookings are final and cannot be cancelled. If clients do not want to travel or have a different reason not to attend the booked match, we will usually put the tickets up for resale. We will refund or credit the amount for the value that we receive for the resale of the tickets. No refund guarantees can be given in advance.
WHAT ARE YOUR PAYMENT OPTIONS?
Currently we are only accepting payments via bank transfer, and payment details will be shared when finalising your order.
WHEN WILL I RECEIVE MY TICKET?
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E-tickets, Mobile tickets and Flash seats will be sent out approximately 1-7 days before the eventdate. Of course, we will do our utmost best to send out the e-tickets earlier then 1-7 days before. Depending on the club or event, the delivery time may vary.
DID I RECEIVE THE CORRECT TICKETS?
When you think you received the incorrect tickets, compare the tickets with the information of your order. If this is incorrect, please contact Football Bookers for a double-check.